Privacy Policy

Effective Date: September 1, 2026

R & A Plumbing (“we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information you provide when you visit our website, contact us, request plumbing services, or otherwise interact with our business.

This Privacy Policy explains what information we may collect, how we use it, how we may share it, and the choices you may have regarding your information.


  1. Information We Collect

We may collect information that you voluntarily provide to us, including:

  • Name
  • Phone number
  • Email address
  • Service or property address
  • Billing information, when applicable
  • Details about the plumbing services you are requesting
  • Appointment and scheduling information
  • Information submitted through contact, estimate, or service request forms
  • Messages or other communications you send to us

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited, referring website, and general website usage information.


  1. How We Collect Information

We may collect information when you:

  • Submit a contact or service request form
  • Request a plumbing estimate
  • Schedule an appointment
  • Call or text our business
  • Send us an email
  • Communicate with our staff
  • Visit or interact with our website
  • Interact with our advertisements or online marketing


  1. How We Use Your Information

We may use the information we collect to:

  • Respond to inquiries and service requests
  • Schedule and manage appointments
  • Provide plumbing services
  • Prepare estimates and proposals
  • Contact you regarding your requested services
  • Send appointment confirmations and service-related communications
  • Process payments when applicable
  • Provide customer support
  • Improve our website, services, and customer experience
  • Monitor and improve advertising and marketing performance
  • Protect our website and business from fraud, abuse, or security threats
  • Comply with applicable laws and legal requirements

We do not use your information for purposes unrelated to those described in this Privacy Policy unless permitted or required by applicable law.


  1. Phone Calls and Text Messages

If you provide your phone number, we may contact you by phone or text message regarding your inquiry, appointment, estimate, or requested plumbing services.

Where required by applicable law, we will obtain appropriate consent before sending marketing or promotional text messages.

You may opt out of marketing text messages by replying STOP or by contacting us directly.

Opting out of marketing messages does not necessarily prevent us from sending necessary service-related communications, such as appointment confirmations or updates regarding a service you have requested.

Message and data rates may apply depending on your mobile carrier.


  1. Cookies and Website Technologies

Our website may use cookies and similar technologies to help us:

  • Operate and maintain the website
  • Remember preferences
  • Understand website traffic
  • Analyze website performance
  • Improve user experience
  • Measure advertising effectiveness

Third-party services we use for analytics, advertising, communications, scheduling, or other business functions may also use cookies or similar technologies.

You may be able to manage or disable cookies through your web browser settings. Disabling cookies may affect certain website features.


  1. Analytics and Advertising

We may use third-party platforms and services to help us understand website activity and measure the effectiveness of our advertising and marketing.

These services may include analytics, advertising, call tracking, customer relationship management, scheduling, and communication platforms.

These third-party providers may collect information about your interactions with our website or advertisements according to their own privacy policies.


  1. How We Share Information

We may share information with trusted service providers and business partners when reasonably necessary to operate our business or provide requested services.

These may include:

  • Website hosting providers
  • Customer relationship management platforms
  • Scheduling and appointment providers
  • Call tracking providers
  • Payment processors
  • Advertising and marketing platforms
  • Analytics providers
  • Communication providers
  • Technology providers
  • Contractors or service providers assisting with requested work
  • Government agencies or other parties when required by law

We do not sell your personal information for monetary consideration.


  1. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business records, communicate with customers, resolve disputes, comply with legal requirements, and fulfill other legitimate business purposes.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.


  1. Information Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.

However, no method of transmitting or storing information electronically is completely secure. Therefore, we cannot guarantee the absolute security of information transmitted to or stored by us.


  1. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites. We encourage you to review the privacy policies of those websites before providing personal information.


  1. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including the ability to request access to, correction of, or deletion of certain personal information.

You may also have the right to opt out of certain marketing communications.

To make a privacy-related request, please contact us using the information provided below.

We may need to verify your identity before completing certain requests.


  1. Children's Privacy

Our website and services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13 through our website.

If you believe a child has provided personal information to us, please contact us so that we can take appropriate action.


  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, website, technology, or applicable legal requirements.

When we make changes, we will update the Effective Date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically.


  1. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

R & A Plumbing

Phone: 931) 404-5033

Email: office@randaplumbingservice.com

Last Updated: September 1, 2026

Request your appointment today.

Call now or schedule online for expert help.